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Why am I being asked for my mobile number?

Well, the simplest reason being that it is for the security of the transaction made by you on BookMyShow website. This will ensure that you will receive your confirmation SMS on the right number.

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FAQs / HELP

Having trouble with registration and sign in?

1. How do I register with BookMyShow?

Click on the 'Register' link on the homepage. Enter your full name, Email Id, contact number, password and click on 'Submit' and you are registered with us

2. Is it necessary to register for booking tickets?

No, it is not necessary to register to book tickets

3. Why am I being asked for my Mobile number?

Well, the simplest reason being that it is for the security of your transaction and also so that the booking confirmation can be sent to you via SMS. What’s more, you also get the dope on discounts and offers.

4. What are the benefits of registering on the site?

By registering, you get access to your booking history on the site. You can also opt to get information on special offers. You can also set up favorite cinemas to get instant show times each time you login.

5. I have forgotten my password, how do I proceed?

On the bookmyshow.com home page, enter your username in the login box on the top right hand corner, click on the Forgot Password link, and the password will be emailed to you on the email address registered with us.

Confused about how to book your cricket tickets?

1. Is the ticket price same for Adult and Children?

Yes, the ticket price is the same for an Adult as well as a Child. Children above the age of 3 years will require a ticket.

2. How can I book my IPL tickets with you?

You can book with us through any of the following options:
a) Through our website www.bookmyshow.com
b) Call our call centre on 4071 5050

3. Which is the last date to book my tickets?

Bookings will be accepted till 1 day prior to the match on website, subject to availability of tickets.

4. I have opted for a home delivery, when will I receive my tickets?

You will receive your tickets at the given address within 7 Days of the transaction date.

5. I have purchased tickets for multiple matches, will I get all tickets together or separately?

You will receive tickets for all matches at the same time.

6.Can I cancel/ exchange my tickets?

Tickets once purchased cannot be cancelled, exchanged or refunded.

7. Do you offer any discounts on the match tickets?

The ticket prices are standard for all matches.

8. Can I change the seat numbers that were allotted to me?

Seat numbers once alloted cannot be changed

9. What is the maximum number of tickets that I can book through your website in a single transaction?

You can book upto 10 tickets in a transaction.

10. Will you deliver the actual tickets or vouchers?

Yes. We will deliver the actual tickets.

11. I have lost my tickets, can you replace them for me?

Tickets once lost will not be replaced..

12. I would like to make a bulk booking, what is the process for the same?

You can mail your request on helpdesk@bookmyshow.com

Need more information about making payments online?

1. How can I pay if I book tickets through your website?

You can choose to pay either by credit card or debit card or you could opt for the netbanking facility.

2. Why do I need to give a photocopy of my credit card?

This is to prevent credit card misuse and to ensure that tickets are handed over only to the authorised person.Kindly ensure that you strike out the CVV and Date of expiry details on the credit card photocopy before you hand it over to our representative/ the courier person.

Encountered an error while ticketing? Troubleshoot it

1. I was informed that I will receive a confirmation SMS stating my Booking ID; I have not yet received the same. Whom should I contact?

Kindly call on our helpdesk number i.e. 4071 5050 and choose web help for assistance

2. My tickets got faded / tor n, can you replace them for me?

Tickets torn or faded will not be replaced & will be considered invalid.

3. I would like to book tickets for the VIP stand, what should I do?

All ticket categories are available for sale, there are no further VIP or special categories

4. The merchandise that was delivered to me is defective, I need a replacement/ I want a refund.

Kindly call on our helpdesk number i.e. 4071 5050 and choose web help for assistance

5. I did not like the merchandise that was delivered to me. I want a refund.

Sorry, transaction once booked cannot be cancelled, refunded or replaced.

Booked your tickets but unsure about delivery?

1. I have to pick up my tickets from the stadium, when will I receive details about the same?

We will send you an SMS with details of the pick-up counter one day prior to the match.

Need to know more about the stadium?

1. I have opted for a Home Delivery, can I change this option and pick up my tickets at the stadium?

Transaction once committed as home delivery, cannot be changed or modified.

2. I have opted to pick up my tickets at the stadium, can I change this option and opt for a Home Delivery?

Transaction once committed as Will pickup, cannot be changed or modified.

3. Can I re-enter the stadium if I step outside for a while? What are the re-entry conditions?

Re-entry is strictly not permitted once you leave the stadium.

4. Any restrictions while entering the stadium?

Patrons are strictly not allowed to carry mobiles/ laptops/ cameras/ plastic bags/ water bottles/ outside eatables inside the stadium. For further details see - terms and conditions.

Need more details about the official merchandise?

1. Can I buy merchandise through the call centre?

Merchandise cannot be purchased through the call centre, however, you could purchase the same if you book tickets through our website www.bookmyshow.com.

2. Can I buy only IPL merchandise on your website?

Yes

3. When will I receive the merchandise that I have purchased?

Your merchandise will be delivered to your address within 7 days of the date of purchase.

4. Once I book the merchandise, can I pick it up at the stadium along with my tickets?

The merchandise that you have already purchased will be delivered to your address.

5. I have opted for a home delivery, when will I receive my tickets?

You will receive your tickets at the given address within 4 days of the transaction date.

6. Can I exchange/ cancel the merchandise that I have purchased?

Merchandise once purchased cannot be cancelled, exchanged or refunded.

General FAQs

1. Why do I need to give a photocopy of my credit card?

2. Can I re-enter the stadium if I step outside for a while? What are the re-entry conditions?

Re-entry is strictly not permitted once you leave the stadium.

3. Can I carry my mobile/ laptop/ camera/ plastic bag/ water bottle/ outside eatables in the stadium?

Patrons are strictly not allowed to carry mobiles/ laptops/ cameras/ plastic bags/ water bottles/ outside eatables inside the stadium.

4. I have opted for a Home Delivery, can I change this option and pick up my tickets at the stadium?

Transaction once committed as home delivery, cannot be changed or modified.

5. I have opted to pick up my tickets at the stadium, can I change this option and opt for a Home Delivery?

Transaction once committed as Will pickup, cannot be changed or modified.

Do's and Don'ts

1: Do not carry transistors, computers, cameras or any other audio visual recording equipment as it is strictly prohibited.
2: Tickets once booked cannot be exchanged, canceled or refunded.
3: In case of Credit/Debit Card bookings the Card holder must present the said Credit/Debit Card at the ticket counter while collecting the ticket(s).

Box Office Timings

Wankhede Stadium Gate No. 2
Timing : 10.00am to 7.00 pm.

Stadium Venue Layout

Wankhede Stadium, Mumbai

Parking Information

There are no designated parking zones for the stadium. Please be present early at the venue to avoid the rush

Hospitality Tickets

Matches made luxurious. Privileged services include 5 star hospitality at the venue:

* Dinner and Beverages.

* In-box LCD screens to catch all the action

So book your lifetime experience now!