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Engineering

Tech Support

Mumbai | Experience: 1 - 4 years

    Your Profile

    • Providing Support to BookMyShow Internal Teams and External Commercial Account 24*7.
    • The job will require you to handle emails/tickets regarding technical issues for internal teams:-
    • Handle the incoming issues/tickets
    • Perform Problem Cause Analysis. 
    • Resolve technical problems. 
    • Ability to identify common issue patterns & suggest process improvements. 
    • Monitoring server’s health and web application status. 
    • Coordinate with Internal teams and Customer care team for issue status and resolution 
    • Coordinate with 3rd party vendors

     

     Your Checklist

    • Knowledge of New Relic, Splunk/SumoLogic, Kayako, Right Now will be an added advantage
    • Comfortable working in night shifts and 6 days working
    • Good communication skills