A lot of customers in South India have been complaining about the problems they have been facing while getting tickets for the opening days of blockbuster films. This has been especially true for Hyderabad, Vijayawada, Vizag and Chennai. The general impression seems to be that the BookMyShow systems are unable to handle the load and are returning frequent errors.

We would like to clarify a few aspects of how the ticketing process actually works. Each cinema has its own box office ticketing server which is the master system. When we get a web ticketing request, our systems connect to that cinema through the internet and try to book the tickets. The problems occur when any of the following things happen:

  1. 1. The cinema internet connection is down or is fluctuating. In this case, we are unable to contact the cinema and users are returned a connectivity error.
  2. 2. The cinema server is unable to handle the web load. At peak times, the amount of requests that are transferred through BookMyShow is quite phenomenal, and some cinema servers slow down considerably. In this case, the users start getting booking errors or partially committed transactions because the cinema server is unable to service these requests optimally.
  3. 3. Internet ticketing is restricted for blockbuster films. This again is a problem unique to the South where a lot people who do not have net access go directly to the box office. In order not to disappoint this very high number of customers, cinemas often restrict internet sales for a few hours.

However, at the end of the day, we are directly responsible to you for the customer experience and that is the reason you keep coming back to us. Please be assured that we are listening closely to you and making the best effort from our side to make the user experience even better.

We did a major upgrade of our servers early this year and since then have not faced any problems regarding managing the peak load. We are also now working with certain cinemas to upgrade their internet bandwidth as well as their server capacities. Since these are infrastructure issues, they may not happen overnight, but they are in progress.

As always, we would like to thank all our customers for trusting us and continuing to visit us. Please keep your feedback coming.

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  1. Kick

    October 7, 2010 at 3:13 pm

    This is a type of gambling and named it as Server Busy.

  2. puneeth

    October 7, 2010 at 5:20 pm

    good to know you guys are actually listening to us and working on the issues. i love this site, looking forward for better experience in future.

  3. nithin

    October 22, 2010 at 11:56 pm

    thanks to bms first
    do perpare a lot in south another mega blockbuster is geting ready for next month

  4. Admin

    October 25, 2010 at 11:45 am

    Thanks Nithin, do let us know if there are any other Telugu blockbuster films coming up, that we may have missed out on.

  5. pramod padamati

    April 13, 2011 at 1:12 pm

    I have seen some funny error. Any explanation regarding this, given that you said you are listening closely.

    Check the screen shot here

    • parikshit.dar

      April 14, 2011 at 1:38 pm

      Dear Sir,
      This is with reference to your comment on our blog regarding the Visa offer. Please note that the offer has to be availed on Fri, Sat or Sun, ie, your booking date has to be a Fri, Sat or Sun.
      In the screenshot you have attached, the show date is Friday, but the booking date is not visible. Please confirm whether you were booking on a weekday or a weekend.
      If you still face a problem, please write to us at [email protected] or call us on 39895050. We would be happy to assist you.
      BookMyShow Helpdesk

  6. Tapan

    January 24, 2012 at 2:13 pm

    The same thing is happenning for each & every cinema for all the movies in Mumbai location !

    CAn you face the truth ?

  7. nandhu

    August 15, 2014 at 9:04 am

    if that that is your concern, why ur showing availabe tickets, proceed to checkout

  8. srinath

    August 30, 2014 at 10:13 am

    Am facing error 25005 while booking tickets on my mobile app by using Winpin coupon.

  9. shaik

    October 24, 2014 at 4:53 pm

    Facing this issue while making payment plz solve this.
    Something’s not right here. Please try again after a while. We appreciate your patience.

  10. Roy

    June 7, 2015 at 5:25 pm

    I little bit satisfy while reading your message, but guysss, you are giving online booking service to us right. Then why you giving online booking service to those Theater which they have ISSUE of “server down, theater net fluctuating and online booking is restricted for blockbuster films.”

    Just remove those theater name from bookmyshow app….simple. At least we will not get that error again & again. I m getting that error from 2 weeks.

    I think you got my point what i m trying to say….!!!!..please remove theater name from app until issue solved.

  11. rumana

    March 5, 2017 at 3:42 pm

    regarding the coupon redeem

    i got the coupon form mcd nd applied for a movie as the transaction did not complete and got cancelled yet the coupon isnt working what should i do for it

  12. Venkat

    April 22, 2017 at 4:28 pm

    Hello bookmyshow !! Can you please say when are you opening online tickets for baahubali 2 in guntur for 28th april !! Please send me reply :))

  13. Pranay

    August 26, 2017 at 11:33 am

    Whoa! Something is not right.

    Something's not right here. Please try again after a while. We appreciate your patience. (#-1083)

  14. Santosh

    May 10, 2018 at 8:43 pm

    I got a mail that I can avail 50discount on next ticket 2 or more, and the code is not working…why you will provide wrong commitment….irresp irrespoone word is enough for BookMyShow

  15. Santosh

    May 10, 2018 at 8:44 pm


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