Q. How and where do I collect my tickets/wristbands?
A. You can pick up your tickets/wristbands in exchange for your Bookmyshow e-ticket purchase confirmation from the Box Office at the venue on the day of the show.
Q. Can I buy tickets using cash?
A. You can buy tickets using cash through our Official Offline Promoters
Q. How old do I have to be to enter Sunburn City Festival?
A. You must be of 15 years and above to enter the event.
Q. Will I be able to get a refund for the tickets if I do not attend the event?
A. No refund will be provided for tickets even in case of any rescheduling.
Q. Will I need to carry a photo id along for ticket verification purposes?
A. Yes. A valid Photo ID i.e. PAN Card, Passport, Driver’s License etc.
Q. Are there additional charges for booking a ticket online?
A. Yes, a nominal service charge will be added per transaction, along with a home delivery charge.
Q. What is the maximum number of tickets I can purchase?
A. A maximum of 10 tickets per transaction can be purchased.
Q. What should I do if I purchase a ticket, but live outside India?
A. Please provide a copy of your passport and credit card/debit card at the ticketing booth at the venue for your tickets.
Q. Where can I read ticketing `Terms and Conditions`?
A. The ticket terms and conditions will be provided before you purchase your ticket.
Q. Can I re-enter the venue during the day if I leave?
A. No, unfortunately, no re-entry is allowed for the event. Your wristband will be cut upon exit.