Welcome to BookMyShow Help

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022 6144 5050, 022 3989 5050

About BookMyShow:

BookMyShow is an aggregator service for the entertainment industry whereby we can assist you with information and ticketing for movies and various other events across many cities all over India.

Bookmyshow.com lets you book movie tickets in your favourite cinema in the simplest, easiest and the smartest way without the unnecessary glitz. Search, Choose & Book movie tickets. It can't get simpler than this.

  • Registration and Sign In

    How do I register with BookMyShow?
    Click on the 'Register' link on the homepage of bookmyshow.com. Enter your full name, Email id., contact number, password and click on 'Submit' and you are registered with us.


    Is it necessary to register for booking tickets?
    Although registering is not a compulsion, we would suggest you to register on our website, since it would allow you to view your entire booking history and avail the exciting offers.


    Why am I being asked for my Mobile number?
    Well, the simplest reason being that it is for the security of your transaction and also so that the booking confirmation can be sent to you via SMS. What's more, you also get the dope on discounts and offers.


    What are the benefits of registering on the site?
    By registering, you get access to your booking history on the site. You can also opt to get information on special offers.


    I have forgotten my password, how do I proceed?
    On the bookmyshow.com home page, enter your username in the login box on the top right hand corner, click on the Forgot Password link, and the password will be emailed to you on the email address registered with us.


  • Ticket Booking

    Before booking Tickets :

    When does advance booking open on BookMyShow?
    Commencement of booking depends entirely on cinema planning and the release date of the movie. Whenever the cinema opens the show for advance booking, the show is automatically made available on BookMyShow.


    Do you charge extra fees for a booking?
    BookMyShow internet handling fees of Rs. 5/- to Rs. 25/- (depending on the ticket price) per ticket and service tax on the convenience fee w.e.f. July 1, 2009. Plus government taxes if applicable.

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    Can I choose my seat at the cinema?
    Absolutely, this is one of the most beneficial features we offer so that our customers have a good ticketing experience. You have the choice of selecting or changing your seats at every step of the transaction. This facility is available to only those venues that offer seat selection.


    How many tickets can I book in one transaction?
    You are allowed a maximum of 10 tickets per transaction in each area category of the cinema screen. The maximum quantity of tickets available may vary from time to time. Incase you wish to book more than 10 tickets, please feel free to contact us on 022 - 39895050 or 022 - 61445050 ( For Pan India ).


    Is there a telephone number where I can contact you and book my tickets?
    Apart from web bookings, we also offer a 24/7 Contact Centre booking service.You can call 022 - 39895050 or 022 - 61445050 ( For Pan India ) This number is accessible through land lines, GSM and CDMA phones.


    Is there a cut off time for booking tickets?
    The cut-off time for booking may vary from cinema to cinema as it is governed by the cinema. It's usually 1-2 hours before the show start time.


    Minimum age of children to buy a ticket:
    Rest of the cities: Children aged 3 years and above will require a separate ticket.
    INOX: Z Square, Bada Chauraha, Kanpur: Children aged above 5 years will require a separate ticket.
    KT Vision, Vasai, All Carnival cinemas, Mumbai: Children aged 2 years and above will require a separate ticket.


    During Booking Tickets:


    How can I confirm whether my tickets have been booked?
    As soon as your booking is confirmed, a confirmation e-mail and SMS containing your booking details is sent across to the contact details entered while booking. In case you have not received the confirmation e-mail/SMS, please click on the 'Resend Confirmation' button on the homepage and enter the contact details used while transacting, a confirmation e-mail/SMS would be resent to you.


    I booked tickets through the website but did not get the confirmation email / SMS.
    In case your confirmation details are lost, click on the 'Resend Confirmation' link on the website to resend the confirmation e-mail and SMS. Alternately, please call us on 022 - 39895050 or 022 - 61445050 ( For Pan India ) ext 1 for assistance.


    Procedure to book tickets through bookmyshow.com:
    1. Log on to www.bookmyshow.com
    2. Register yourself(We Recommend!) Sign in or 'Fconnect'
    3. Select the desired City. On selecting a specific region, you would be able to view all the current and upcoming events in that particular City/Region.
    4. Select movie/cinema, date & time.
    5. Select the seating category and the no. of seats.
    6. 'Choose Seats' as per your preference.
    7. Click on 'Continue'
    8. Crosscheck your show details and the amount payable in the Order Summary.
    9. Click on 'Proceed to Payment' to go ahead with your booking.
    10. Enter your Email Id and Mobile no. in order to get the booking confirmation email and SMS.
    11. Choose the preferred Mode of Payment.
    12. Enter your Card number and other card details.
    13. Read and Check 'I Agree to the Terms and Conditions'
    14. Click on 'My payment' to save your card details to make a faster payment the next time you book tickets on our website. (We Recommend!)
    15. Click on 'Proceed Payment'
    16. You will receive a booking confirmation number. A confirmation email and SMS will be sent across to you.
    17. The Credit/Debit Card holder or the account holder in case of a netbanking transaction need to be present during time of ticket collection. In a rare case, if you do not receive the email or SMS, please check for the booking history (For Registered users) on the website, or click on the 'Resend Confirmation' option to get a new confirmation.
    18. You can also contact us on 022 - 39895050 or 022 - 61445050 ( For Pan India ) ext 1, chat with us or write to us at [email protected] for assistance.


    After Booking Tickets:


    Will my movie tickets be delivered after my booking is completed?
    Your movie tickets are confirmed and paid for, and need to be collected from the box office counter at the cinema. You can visit the cinema at any time before the show and collect your tickets from the box office. Please note that you will be required to show the Credit/Debit card used while transacting along with the confirmation E-mail/SMS and sign on the acknowledgement slip while collecting the tickets.


    Do I need to carry my Credit/ Debit card when I collect my tickets?
    Yes. It is necessary to carry the Credit/ Debit card used for booking when you pick the tickets from the cinema. This is to ensure that the person booking the ticket is the bonafide owner of the card.


    What do I carry while collecting the tickets incase of a Net Banking Transaction?
    For movie bookings, tickets need to be collected from the cinema box office or automated kiosk available at the cinema. Tickets once confirmed can be collected any time prior or at the show time by presenting a copy of the confirmation e-mail or SMS and the original photo ID proof incase of booking through a Netbanking payment mode.


    I have booked tickets on my credit card for my friends/family, but I cannot attend the show personally. How do I ensure that they will be issued tickets at the cinema without my card?
    In a rare case scenario, where the cardholder is absent during the collection of tickets, the person collecting the tickets needs to show the photocopy of the front and reverse side of your card which should be signed by the cardholder along with the confirmation mail/sms. We recommend you scratch off the CVV number for security reasons. Enjoy the show!


    How much time before the show do I have to collect my tickets?
    Since the ticket is already paid for, it is available for collection at the box office at any time before the show. However, we recommend collecting the ticket 10-15 minutes earlier in case of a last minute queue at the box office.


    My booking number is 9*****6 Can you check and revert if my booking is confirmed?
    If you are a registered user, please login with your username and password. Then check the Booking History section, which will show a list of all bookings done by you. If the booking details show up in this section, then your booking has been successful. Alternately, call our helpdesk on 022 - 39895050 or 022 - 61445050 ( For Pan India ) ext 1, chat with us or email us at. [email protected]


    I accidentally booked my tickets for today instead of tomorrow, can you change the tickets?
    Tickets once booked are deemed sold. Hence it is not possible to cancel, replace or refund a confirmed booking.


    Can I change my seat numbers?
    No. It is not possible to change the seat numbers of a ticket once booked


    Can I change the show time that I have booked for?
    Once a ticket is booked, it is deemed as sold and there is no privilege to revise the booking details.


    Can we cancel or replace our tickets?
    As per cinema policy, once a ticket has been paid for, it is deemed sold. It cannot be replaced or cancelled.



  • Payment

    Verified By Visa - MasterCard Secure Code
    The RBI has made it mandatory, from 1st August 2009 onwards, for all online transactions to have an extra level of authentication to make online shopping safer. The 'extra' level is a password that you will have to enter after entering your credit/debit card details while making online payments. You will require this for transacting on any website in India, including BookMyShow. This new technology is called VBV - Verified by Visa or MSC - MasterCard Secure Code


    How do I get this 'extra password'?
    It's simple. Log on to your bank's website, register your card for Verified by Visa or MasterCard SecureCode and get your password. Each bank has its own process for card registration so log on to your bank's website for details.


    What do I do after registering with VBV/MSC?
    Now, every time you book on BookMyShow, after entering your card details on the payment page, you will be redirected to your bank's website. Enter your VBV/MSC password thereafter which you will be redirected back to BookMyShow for completing the booking process.


    Do American Express cards have a similar authentication?
    For Amex cards the 'extra level of authentication' will work slightly differently. Amex uses the AVS-Address Verification System. On the payment page on BookMyShow, you will be asked to enter your billing address. This will be checked against your billing address the bank has on its records. If the addresses don't match your payment will be rejected. If you don't remember your exact billing address, you can confirm it from your Credit Card statement.


    What if my bank does not support VBV/MSC?
    The RBI notification concerns cards issued within India only. If your card is issued outside India, your online transactions will go through even without this extra authentication step (unless your Card Issuer requires VBV/MSC authentication). If your card is issued in India and does not support VBV/MSC, we suggest you look for a new bank.


    What are the modes of payment available to book tickets?
    We have the below modes of payment available for purchasing tickets:

    Website:
    1. QuickPays
    2. Debit/Credit Card
    3. Netbanking
    4. American Express ezeClick
    5. Cash Card / Mobile / Wallet
    6. Gift Voucher
    7. Redeem points(Payback & Citibank Reward Points)

    Mobile Apps:
    1. Debit/Credit Card
    2. Gift Voucher
    3. Net Banking
    4. Cash Card/Mobile/Wallet
    5. Redeem Points

    We will be adding new payment options in the near future.


    When I enter my credit card information, the website asks for a CVV code. What is the CVV code?
    The CVV is a 3 or 4 digit code embossed or imprinted on the reverse side of Visa and MasterCard credit cards. This is an extra security measure to ensure that you have access or physical possession of the credit card itself in order to use the CVV code.

    1. For Visa and MasterCard credit cards, the CVV is a 3 digit number embossed or imprinted on the reverse side of the card.
    2. For American Express cards, the CVV is the 4 digit number on the front right hand side of the card above the card number.
    3. For State Bank of India (SBI) cards, there is a 19 digit number printed on the front of the credit card, of which the first 16 digits are the credit card number and the last three digits are the CVV code.


    My booking has been rejected, but my credit card has been charged? What do I do?
    This is a very rare situation, and can occur in case of a network fluctuation at the venue at the time of confirming the transaction. In this case, a reverse request for the charge on your card will be sent by us the same day to the bank.


    The refund has still not been credited in my credit card account
    As per our company policy, we send a reverse request to the bank by the end of the day. Depending on each bank's policy, it can sometimes take up to 15 working days for the reversal to take effect.


    In spite of several reminders, the refund is still not reflecting on my card.
    As per our company's policy, a reversal request is sent to the bank by the end of the day from our end. It can take up to 10 working days for the reversal, depending upon the card issuing bank for the amount to reflect in your account. In a rare case, if it has been longer than 10 days, please feel free to contact us on us on 022 - 39895050 or 022 - 61445050 ( For Pan India ) ext 1 , chat with us or email us at [email protected] and we will take this up on priority with the bank to ensure the refund is done immediately.


    Can I book my tickets without my credit card since I don't want to disclose my credit card details?
    All credit card and debit card payments on BookMyShow are processed through secure and trusted payment gateways managed by leading Indian banks. Banks in India now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.


    I have received a call and email from the risk management department of BookMyShow. What do I need to do?
    For security reasons you may receive a call/email from risk management team at BookMyShow, all you need to do is email the requested documents mentioned in the mail so that our team can do the necessary verifications and authenticate your transaction.



  • Troubleshooting

    I am trying to book my tickets, but the drop down list is not working. What should I do?
    Please try refreshing the page once and clear your browser cache. If you still face problems, please contact us on 022 - 39895050 or 022 - 61445050 ( For Pan India ) ext 1, chat with us or email us on [email protected] and we will look into it immediately.


    What browser works best with BookMyshow?
    Our website currently supports IE(version 7+ ), Mozilla Firefox, Google Chrome, Apple Safari, Opera and are adding support for other browsers as well.


    Why is the speed of this website so slow?
    We have optimized the website to offer the best user experience, we request you to once kindly check your connection with your Internet Service Provider.


    Does this site use cookies?
    Cookies help us customize our site to our customers' requirements, and offer a more personalized service.


    What do I do if my booking is not completed?
    We are sorry for this unlikely inconvenience. If your booking process fails during a payment process, we will notify you if any erroneous charges have been incurred and reverse any amount charged within 3 weeks.


  • Offers

    What are the offers available on BookMyShow?
    We have many interesting and exclusive offers available for you. Please refer to the 'Offers' Page on our home page to know everything about the ongoing offers.
    Grab your offer here: http://in.bookmyshow.com/offers


    I applied for an offer, but my transaction did not get through. Now I am unable to avail the discount
    In case you apply for the discount but the transaction doesn't go through for some reason, the offer gets blocked in the system for a certain period and is automatically released within 20 mins. Hence we request you to kindly wait for 20 minutes before trying to avail the discount again.


    I booked tickets through the website, but did not avail the discount.
    1. The offers listed on our website need to be availed in order to gain the discount available under a particular offer.
    2. To avail an offer, please select the payment type and based on the type of payment a relevant offer would appear.
    3. Enter the payment details and select the offer.
    4. Click on apply, following which the system would check if your card is eligible for the offer and if the offer is available for the day.
    5. Then, the system would automatically generate the discount.

    In case the mentioned procedure is not followed, discount cannot be retrospectively applied to a booking.


    Can I avail discounts through Mobile Application?
    Offers can be availed on our mobile apps.


  • Winpins

    What is a WinPin?
    WinPin is a 16-digit promotional code which can be used to get tickets at a discounted rate. Please note: A WinPin can only be used once to gain the discount available for the voucher.


    What is the procedure to redeem a WinPin?
    It's Simple! Here is how you can redeem the discount:
    1. On the 'Secure Payment' page please select the 'Avail Discounts & Offers'
    2. Please choose the WinPin option, enter the 16 digit WinPin code and click on 'Apply Offer'
    3. Please make the partial payment of the tickets with the preferred payment mode.


    How do I check the validity of the WinPin?
    We request you to kindly contact the concerned source who have issued the winpin to you since they would be in a better position to assist you with the validity of the winpin code. Alternatively, you can contact us on 022 - 39895050 or 022 - 61445050 ( For Pan India ) ext 1, chat with us or write to us at [email protected] and our customer care team would be happy to assist you.


    I have received a WinPin worth Rs. 200/- but I have utilized only Rs. 150/- Can I use the balance of it in my next transaction?
    WinPins are only for 1 time use and the balance cannot be carried forward.


    Can I use multiple WinPins in a Transaction?
    Currently only a single WinPin can be used in one transaction.


  • Reserve a Seat

    What does Reserve a Seat feature mean?
    Now, you can reserve seat(s) atleast 1 hour prior to the show. You will get reminder(s) to pay online and confirm your reservation upto 1 hour before the show.
    In case, you are not sure if you will make it for the movie, you can cancel the booking by signing in on Bookmyshow and checking the booking history.


    How many seat(s) can i book using this feature?
    You can reserve only upto 4 seats in a transaction. You cannot have multiple reserved bookings. You will have to convert or cancel you existing reservation to make another reservation.


    Which cinemas support the reserved booking feature?
    The reserved booking feature is available only at a select few cinemas for now. You can look out for the Reserve icon against the cinema listings on the movie show times page.


    Is there a limited number of seats available to be reserved in each show?
    Yes, only a certain number of seats have been allocated to be reserved per show. Once, the allocated quota for reserved booking has been booked, you will not be able to reserve seats but you can go ahead and pay online to complete your booking.


    Will i be charged for cancelling my reservation?
    No


    How many times can i reserve and cancel a seat before the show?
    You can reserve and cancel the seat(s) any number of times atleast 1 hour before the show. As mentioned in point 2, you cannot have multiple reserved bookings at the same time.


    What happens 1 hour before the show in case i haven't confirmed my reservation by paying online?
    The booking will get cancelled automatically and you will get an SMS for the same. You will not be able to use the booking id to avail a ticket. You will have to start a fresh transaction on Bookmyshow.


  • Coupons

    Where do i find Coupons on BookMyshow?
    You can find Coupons when you book movie tickets for Cinemas in Mumbai and Pune. The Coupons can be seen after you select your seats for a specific show and date.


    For which Cinemas are the Coupons available?
    Coupons are available for all Cinemas in Mumbai and Pune.


    Do i have to pay for the Coupons?
    Some Coupons are Free. We might charge for some Coupons. The Price, if any, will be clearly displayed while buying the Coupon.


    Are Coupons available for All Events on BookMyShow?
    No, Coupons are available only for Movie bookings in Mumbai and Pune.


    How long is the Coupon valid?
    The Coupons are valid from the date of the Movie till days specified for the brand campaign. The Start date and Expiry date for the Coupon will be clearly displayed while picking the coupon. You won’t be able to avail the coupon before and after the coupon validity.


    How many times can i use the Coupon(s)?
    The Coupons can be used only once. In case, you share the coupons with your friends, you won’t be able to avail the coupon(s) in case they have availed the same at the outlet.


    What happens if the brand outlet refuses to give me a discount?
    The brand has the final authority on accepting the coupon and giving a discount. The brand has the right to refuse and change any coupon terms and conditions based on their convenience.


  • Ratings & Reviews

    How often is the movies section updated?
    The Movies page on BookMyShow is updated daily with the latest official information availableabout a film.


    How do you determine the films to include on the site?
    We feature all films that are likely to release in India. Films are listed on our site based on hype around them on social media platforms, and information received from official sources.


    Who can rate movies on BookMyShow?
    BookMyShow’s registered users can rate a movie (from 1 to 5) and submit a review for it. You can register on BookMyShow with your email address, Google+ ID or Facebook ID..


    I posted a review on your site and it is not reflecting. Why?
    User reviews are moderated for appropriate content and relevance before they appear on the website. If your review is not showing up, it is most likely because of the following reasons:
    -It is not relevant to the film, or contains spoilers.
    -It contains profanities, or inappropriate/obscene personal remarks.
    -It contains remarks on sensitive issues like religion, sexual orientation, etc.
    -Excessive use of emojis or repetition of characters is perceived as spam.


    How do I see my user review? Can I edit or delete a review if I change my mind?
    You can scroll through the user reviews section to read your review and the opinions of other users. Once a review or rating is submitted, it cannot be deleted.


    Can I post my reviews anonymously?
    No. You must register on our site before you will be able to post a review.


    Can I post a review when the movie is not released in theatres, but I have seen it on the Internet?
    No. You can only post reviews for a movie once it has released in theatres.


    There are only positive reviews about the film. How do I know that they are not fake or that BMS hasn't been paid to publish these?
    All reviews, positive or negative, are approved by the system as long as they meet the guidelines mentioned above. If only positive reviews are reflecting for a movie, it is because we have only received positive user reviews for that film.


    The user rating for this film is poor, but the reviews are all positive? Are they fake?
    Not all users who rate a film submit a review. If you find only positive reviews for a film, it is likely that those who have rated the film poorly have not reviewed it.


    How do you calculate the heart rating displayed on a film’s page?
    A film needs to have a minimum threshold of votes for the heart rating to be displayed. We also do not display the heart rating for a film before it has actually been screened/released. The rating algorithm is a complex formula that calculates the weighted average of ratings from ticket buyers, non-transacting users and critic reviews. The formula is designed such that ratings from ticket buyers have the maximum influence on the overall heart rating of the film. The algorithm is also constantly updated to detect spam patterns and identify fake ratings.


    But I made my own calculations and the rating for movie should be 7.7, not 4.3! You’ve made a mistake.
    As we mentioned above, each category – ticket buyers, non-transacting users and critic reviews - is given a weightage, and the average rating is calculated on the basis of this. The algorithm is designed to reduce the possibility of users trying to beat the system by adding fake positive or negative reviews.


    On what basis do you choose the Critics’ Reviews on the movie page?
    Critics’ Reviews are chosen if they meet the following criteria: credibility of publication, availability of star rating, and if they are well-written.


    Can you replace a Critic’s Review with low rating with a Critic’s Review with higher rating for my movie? It is affecting sales of the movie tickets.
    As per company policy, we do not take down Critics’ Reviews from the Movie Page. Our rating formula in any case gives minimal weightage to critics’ ratings. We have found that individual critic reviews do not affect overall ticket sales as long as feedback from the users is favorable.


    Why don't you include my publication in your ratings/reviews?
    Your publication may be considered for addition to our Critics’ Reviews section if it meets our requirements: credibility of publication, availability of star rating, and is well-written.


    This is unfair! My film has received awards, great reviews, commendations and deserves a much higher heart rating. Can you change it to reflect this?
    Our heart ratings are largely a representation of what our users think of a film. We do not delete or alter individual ratings, and we do not adjust the results of our automated weighted rating for any individual movie. If the rating is lower than expected, it simply means that users have rated the film much lower than the critics who have commended it.


    I know for a fact that the people who rated a particular film cannot possibly have seen it! They have a grudge against the filmmakers. Will you delete/disregard their rating/review?
    Our registered users can rate or review any film that has released in India.
    We are aware that there may be people who are rating for the sole purpose of trying to lower the overall rating for a film (this works both ways -- there are just as many people who try to inflate a rating). However, the overall rating calculation is overwhelmingly biased in favor of people who have purchased tickets, and the final rating reflects that.


    The rating on my film has dropped suddenly from 84% to 70%. Something must be wrong. Is there a fault in your system?
    No, this not a fault in our system. It's not uncommon for initial heart ratings for a film to be high, and then go down after it has been in theatres for a while. Films with a relatively low total number of ratings (less than a hundred) are particularly susceptible to dramatic changes in the weighted heart rating. As it has only a few ratings, it doesn't take a lot for the overall rating to change.


    How do you decide which trailers show up first on the Trailers page? Can my trailer be moved to the first row?
    The newest (most recently released) trailers show up first, as freshness of trailer is the default setting for this page. You can alter the setting to reflect the most popular trailers first. Popularity is gauged basis the total number of votes received on the page for ‘Will Watch’, ‘Won’t Watch’ and ‘Maybe’. No trailer can be manually moved up or down; it can only move up or down due to a corresponding increase or decrease (as the case may be) in its popularity and/or on the basis of its release date.


    I want my movie to be first in the Now Showing/Coming Soon section on your home page. Can you do this?
    Movies in the Now Showing section are sorted on the basis of: language of region, date of release and further sorted according to alphabetical order.
    Movies in the Coming Soon section are displayed on the basis of Fixed release and Tentative release dates.
    Movies with Fixed release dates are shown first and movies with Tentative release dates are shown later down the list.
    Further, movies with Fixed release date are sorted based on date, and if they have the same release date then they are sorted based on Language Sequence.
    This order cannot be altered manually.


    How are the Top Movies on the Home Page of BookMyShow ranked? How can a film with lower heart rating be ranked higher than one with a high heart rating?
    This ranking is calculated by the system automatically and is based on ticket sales for the previous day.


  • Others

    I want to book tickets in bulk.
    Please email us the details on your requirement at [email protected] or call us on 022 - 39895050 or 022 - 61445050 ( For Pan India ) ext 1 and our customer care team would be happy to assist you.


    I want to purchase Movie Vouchers in bulk, how do I proceed?
    Please email us the details on your requirement at [email protected] or call us on 022 - 39895050 or 022 - 61445050 ( For Pan India ) ext 1 and our customer care team would be happy to assist you.


    I had booked tickets through BookMyShow, but the show has been cancelled. How do I get the refund?
    Incase of show cancellation, the amount will be refunded to you within a week. If it has been longer then a week, please contact us on 022 - 39895050 or 022 - 61445050 ( For Pan India ) , chat with us or write to us at [email protected] and we will take this up on priority and ensure the refund is done immediately.


    What is Verified by Visa?
    Verified by Visa is a new way to add safety when you transact online. Adding a password to your existing Visa card, Verified by Visa, ensures that only you can use your Visa card online. It's easy to activate for your existing Visa card, and it's free.


    I booked tickets through the website, but the transaction is not reflecting in my Booking History.
    In order to have an update of your transaction, please 'Sign In' with your BookMyShow registered user id. before transacting. Incase you have booked tickets without singning in, the bookings would not reflect in the booking history.


    I booked tickets through Bookmyshow for the English version of the Movie but the cinema is screening the movie in Hindi version. What do I do?
    This is a very rare situation. We request you to call our helpdesk on 022 - 39895050 or 022 - 61445050 ( For Pan India ) ext 1, chat with us for assistance or email us at [email protected] and our customer care team would be happy to assist you.


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