Hey, how can we help?
About FanHood:

FanHood is a BookMyShow enterprise. It’s a store dedicated to all the things movies, music and sports fans are nuts about. Here, you will find everything from toys and t-shirts to figurines and unique collector’s items.

If you’ve got a query about your order or purchase, check our list of FAQs. In case none of them addresses your concern, simply call or drop us an email at the number or ID mentioned at the end.

  • Do I have to register with BookMyShow to make a purchase?


    Currently we are also allowing for guest checkouts for purchase but incase you need to view your order details/history, you will need to create an account with the same email address used for guest checkout.


  • How do I register?


    Simply click on ‘Sign In’ on the Fanhood homepage. If you don’t have an account, follow the steps to create one. This way you can view your booking history. You will still need to create a new account on Fanhood even if you have an account on BookMyShow.


  • Why am I being asked for my mobile number?


    Transaction is secure, to send you notifications regarding your purchase via SMS and to send you info on offers.


  • I've forgotten my password. What do I do?


    Password please click on the forgot password link on the account login page.


  • Do you offer free delivery?

    We offer free delivery on orders above INR 500. Shop your heart out! 🙂


  • How do I get a refund?

    It’s easy! Return the product to us; you can initiate the process by visiting the Order History section. Once we’re sure the item is in good condition, we’ll start the process of refunding the amount to your credit card, wallet or bank account. It takes between 5 and 20 days for the amount to be refunded. Terms and conditions apply. *

    * Terms and conditions
    Products can be returned within 7 days after they have been delivered if they are damaged, defective, missing accessories or parts or different from the description on the product detail page.

    We will accept returned products only if:
    it is determined that the product was not damaged while in your possession,
    the product is the same as what was shipped to you,
    the product is returned in original condition (with the manufacturer's box and MRP tag intact, the user manual, warranty card and all the accessories).

    Products may not be eligible for return in some cases, for example if you mistakenly bought an incorrect model or product or if you’re not satisfied with the colour of your purchase.

    Products marked non-returnable on the product detail page cannot be returned. If you've received a damaged or defective non-returnable product, you can contact us within 7 days of the delivery of the product.


  • I paid cash on delivery. How do I get a refund if I return the product?

    We have currently started the COD facility to all orders are processed only on prepaid basis. Incase of the return for the prepaid order, the money shall be returned back to the source from where it was deducted.



  • How do I exchange my purchase?

    We don’t do exchanges currently but you can return the product and place a new order.



  • How do I return my purchase?

    All you have to do is visit the Order History section and pick the option to return the item. You can do this within 7 days after the product is delivered. Terms and conditions apply. *.

    * Terms and conditions
    Products can be returned within 7 days after they have been delivered if they are damaged, defective, missing accessories or parts or different from the description on the product detail page.

    We will accept returned products only if:
    it is determined that the product was not damaged while in your possession,
    the product is the same as what was shipped to you,
    the product is returned in original condition (with the manufacturer’s box and MRP tag intact, the user manual, warranty card and all the accessories).

    Products may not be eligible for return in some cases, for example if you mistakenly bought an incorrect model or product or if you’re not satisfied with the colour of your purchase.

    Products marked non-returnable on the product detail page cannot be returned. If you’ve received a damaged or defective non-returnable product, you can contact us within 7 days of the delivery of the product.

    In certain cases products sold under Sales Campaigns may not be returnable. If you’ve received a damaged or defective product in such a case, you can contact us within 7 days of the delivery of the product.


  • I placed an order by mistake. How can I cancel it?

    Your order will be cancelled only if we are yet to pack and ship it. To cancel, visit the Order History section. In case you feel you need to cancel the order and it has already been packed, you can return it once it has been delivered.



  • What if the product I bought is damaged?

    Now, that’s not nice! You can return the product and we’ll refund the amount. Terms and conditions apply. *

    * Terms and conditions
    Products can be returned within 7 days after they have been delivered if they are damaged, defective, missing accessories or parts or different from the description on the product detail page.

    We will accept returned products only if:
    it is determined that the product was not damaged while in your possession,
    the product is the same as what was shipped to you,
    the product is returned in original condition (with the manufacturer's box and MRP tag intact, the user manual, warranty card and all the accessories).

    Products may not be eligible for return in some cases, for example if you mistakenly bought an incorrect model or product or if you’re not satisfied with the colour of your purchase.

    Products marked non-returnable on the product detail page cannot be returned. If you've received a damaged or defective non-returnable product, you can contact us within 7 days of the delivery of the product.


  • How do I track my order?

    We’ve made it easy for you. You can either click on the link in your order confirmation email or visit the Order History section, which shows shipping and delivery details.



  • Can I pay cash on delivery?

    We have currently started the COD facility to all orders are processed only on prepaid basis.

    Terms and conditions
    Allowed for certain pincodes only.
    Allowed for certain products only.
    The amount cannot be more than Rs 2,000, including any discounts. For example, if you order products worth Rs 2,500 and get a Rs 600 discount, you will be eligible for cash on delivery.


  • Can I split my payment across more than one mode?

    Unfortunately not at the moment.



  • Can I order from more than one seller?

    Yes. Feel free to add as many products as you like to your cart. We’ll ship them all!



  • How many products can I order at a time?

    You can order as many products as you like as long as the total amount is within Rs 19,999.



  • Can I gift an item?

    You can send the order to the address of the person you’d like to gift it to. However, we won’t be able to gift-wrap it just yet. We’re working on it though!



  • Can I buy your products at a store?

    Currently, we only sell products on our e-store. We hope the stories we tell make you want to linger!



  • Are there any hidden charges I should know about?

    None at all! You pay exactly what you see. All charges and taxes are clearly noted on our payment pages and communication.



  • How are items packaged?

    As securely as possible! We ensure all items are packaged well in order that they reach you in one piece. However, if one or more items are damaged, you can return them to us and ask for a refund.



  • How do I care for clothes I’ve bought?

    Simply follow the care instructions listed.



  • Can I use my BookMyShow Gift Voucher/WinPin to purchase products on Fanhood ?

    Not yet, unfortunately. But we’re working on it!



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