Question 1

Who is a Superstar?

BookMyShow · Accepted Answer

A Superstar is a VIP who matters the world to us. If you are a Superstar, you get, as the name suggests, star treatment from BookMyShow, and get access to special offers and fabulous exclusive benefits.

Question 2

What benefits does a Superstar get?

BookMyShow · Accepted Answer

If you are a Superstar, you get exclusive access to the following benefits. Exclusive offers and discounts on booking in select cinemas and live events. Free home delivery of merchandise booked through Fanhood. Free cancellation on any movie booking once every six months. Priority support for Superstars including premium concierge service and quick resolution of any issues.

Question 3

How can I become a Superstar?

BookMyShow · Accepted Answer

It’s simple really! You become a Superstar if you have made 8 bookings in the past 365 days. The booking is considered eligible for Superstar status only if the transaction amount is at least Rs 100. You will be able to see the Superstar badge on your profile. Please make sure you have updated your app to the latest version. Please note that this offer is valid only till Dec 31, 2019. From Jan 01, 2020 onwards, the criteria to become a Superstar changes to 10 bookings in the past 365 days. Please note that to become a Superstar, you must be above 18 years of age (as on the date of becoming a Superstar).

Question 4

For how long is my Superstar status valid?

BookMyShow · Accepted Answer

Your Superstar status is valid for 365 days from the day you become a Superstar. For example, if you become a Superstar on Oct 01, 2019, your Superstar status remains valid till Sep 30, 2020. You can continue to enjoy the Superstar status for one more year by making 10 bookings in the same duration.

Question 5

I have made 8 bookings in the past 365 days but I have not become a Superstar yet. Why?

BookMyShow · Accepted Answer

Please note that you need to make 8 different transactions, each of minimum Rs 100, in the past 365 days to be eligible for the status. Cancelled or failed transactions do not count. If you are still not a Superstar yet, it may be because the program is not available in your city or the movie/event/show for which you have made the 8th booking is not over yet. Please note that your Superstar status will get updated only after the movie/event/show is over.

Question 6

How do I know the number of bookings I have made in the past 365 days?

BookMyShow · Accepted Answer

Just open the BookMyShow app and click on 'Profile'. You will be able to see the number of bookings you have made for movies and events. You can also view how many number of bookings you are away from becoming a Superstar.

Question 7

Is Superstar program available in all cities?

BookMyShow · Accepted Answer

Superstar program is available in all cities pan India. It may happen that certain Superstar benefits are not available in some cities. Please keep checking our mobile app and website as we work with our cinema and Live Entertainment partners to extend them to every city where BookMyShow is present.

Question 8

Can I avail my Superstar benefits in other cities?

BookMyShow · Accepted Answer

Yes, Superstar benefits can be availed in other cities where BookMyShow is present. However, certain benefits may not be available in certain cities.

Question 9

What is the 'Free Cancellation' privilege for Superstars?

BookMyShow · Accepted Answer

As a Superstar, you have the privilege of canceling the tickets at any cinema free of cost. You will receive a full refund of your ticket amount (minus the internet handling fees, offers, payback or any other loyalty points) in 5-7 working days. Please note that free cancellation is available only for the movie bookings and not for special screenings & film premieres.

Question 10

Is there a limit on the number of times I can avail free cancellation?

BookMyShow · Accepted Answer

Yes, you can avail this privilege only once in 6 months from the day you become a Superstar. Also note that you can cancel the ticket only up to 120 minutes prior to showtime.

Question 11

I am a Superstar. How do I avail the discounts and offers?

BookMyShow · Accepted Answer

As a Superstar, you get access to exclusive offers and discounts on select cinemas and live events. While booking the ticket, you will see all the available offers and discounts. Apply the Superstar offer when you make the payment to enjoy them.

Question 12

Is there a minimum value order to avail 'Free Delivery' privilege for merchandise?

BookMyShow · Accepted Answer

No, there is no minimum order limit to avail 'Free Delivery' merchandise privilege for Superstars.

Question 13

Are Superstar benefits transferable?

BookMyShow · Accepted Answer

No, Superstar benefits are non-transferable and are locked to a single user identified by an email ID and phone number

Superstars enjoy