If you are unable to redeem your Filmy Pass due to the lockdown situation in your city, we will consider extending the validity of your pass on a best effort basis. You will be informed via SMS/e-mail in case we extend the validity.

Once you've bought a Filmy Pass, we'll send the unique code to the e-mail id and mobile number entered while purchasing the pass.

If you have not received the Filmy Pass code after purchasing it, please reach out to our customer experience team through support.bookmyshow.com

While booking movie tickets, select "Unlock Offers or Apply Promocodes" and apply your Filmy Pass code. An OTP will be sent to your mobile number and you will be prompted to enter it. Once you key in the OTP, the discount will be applied. Note: Email id and mobile number being used for booking movie tickets should be the same as the ones used while purchasing Filmy Pass

You'll get an error message if you've already used your Filmy Pass for 3 bookings or if the pass is no longer valid. You may also encounter an error if you use your Filmy Pass more than once on the same day. For more information, please see our terms and conditions below.

Filmy Pass is blocked for 20 minutes if a transaction fails. Wait for 20 minutes and try again. It works!